Feedback

posted by 5 Star Customer on 2012-01-18
Great service-helpful staff with my enquiries. Received my passport with visa back within a week. Will use this service again next time. Thank you.
SP

posted by 5 Star Customer on 2012-01-16
Excellent service, I will use again and recommend to others
Alex

posted by 5 Star Customer on 2012-01-15
Does exactly what it says on the tin! Fast efficient service in the timescales promised. Ability to speak to a real person very helpful.
Gill

posted by 5 Star Customer on 2012-01-14
Many thanks again. Great service and excellent communication about what's happening. Any issues are dealt with quickly and with utmost transparency - and you can speak to a real person if required. I cannot think of an better example of customer service. Andrew.
AndrewSmith

posted by 5 Star Customer on 2012-01-12
Great Service. All went smoothly and quickly. Dispatched on Thursday & back completed on Tuesday! Thanks.
Jonathan

posted by 5 Star Customer on 2012-01-11
Received my passport with visa back within a week. What a fast and efficient service. Thank you.
Michy

posted by 5 Star Customer on 2012-01-11
Great service - did exactly what they said they would do. Watch out when filling in the form as the data inserted can change without warning!
G

posted by 5 Star Customer on 2012-01-10
super service at a good price
les

posted by 5 Star Customer on 2012-01-09
As normal excellent service and carried out during a holiday period. Wishing you a Happy New year
Michael

posted by 5 Star Customer on 2012-01-08
Super speedy and informative service! They kept me updated every step of the way and got it right first time. I'll definitely use them again!
Gary

posted by 5 Star Customer on 2012-01-08
Thank you for your very efficient and quick process of my visa, especially as it was done over the New Year (Western). I wish you a "Xin Nian Kuaile" for 23rd January.
tricia

posted by 5 Star Customer on 2012-01-04
thanks 5 star, for doing the visa for my son, you always give first class service thankyou so much, kind regards warren
warrenford39

posted by 5 Star Customer on 2012-01-02
Used 5 Star China Travel visa service 4 times over the past 18 months...trust them to keep you informed on progress and return delivery. Efficient and useful if you need to phone and talk to a real person.
Marc

posted by 5 Star Customer on 2011-12-30
I have been to china 8 times and have never had any problems with your service, excellent every time! (I have a son who lives there) TC

posted by 5 Star Customer on 2011-12-25
i have used your service for visa 5 times and get it back in a week cant beat that keep up the good work very happy stan
stan

posted by 5 Star Customer on 2011-12-22
First class service,i expected some delay due to the xmas volum of post but they were spot on.The communication was excellent throughout the process. The Chines visa service cost far less than that recomended by Princess cruises. again many thanks
Tony Mc

posted by 5 Star Customer on 2011-12-20
how inpressed i am with 5star travel for dealing with my chinese visa so promptly, they did it all within a week , they emailed me to say they had put it into the embassey and they emailed me to say it was on way back to me, they are very efficient, professional, and very quick, they truely are a 5star company, 1st class,
maggie

posted by 5 Star Customer on 2011-12-10
Thank you for a first class sevice. I posted my passports to have chinese visas printed in them monday,Got an e-mail to say they were being dealt with tuesday,got another e-mail to say they were being sent back friday and received them this morning saturday.Not only a superb service but £48 cheaper than the visa company my cruise line offered. Once again many thanks.

posted by 5 Star Customer on 2011-12-10
A most excellent visa service. We had an email to advise the receipt of our passports, and a phone call to check our itinerary to make sure we had applied for the right visa. Then an email to advise that our passports with visas were on their way back to us, together with the Royal Mail Track & Trace No. Everything was completed within a week and at a most competive cost. I recommend 5 star to anyone needing a China visa.
peterd

posted by 5 Star Customer on 2011-12-08
I have used this company many times to rpocess my visa and they are absolutely 1st class. The service is quick and if there are any issues the professional and courteous staff will contact you immediately to resolve the problem. highly recommended
david

posted by 5 Star Customer on 2011-12-08
I have used this company many times to rpocess my visa and they are absolutely 1st class. The service is quick and if there are any issues the professional and courteous staff will contact you immediately to resolve the problem. highly recommended
davem

posted by 5 Star Customer on 2011-12-02
Dear Mengli, Please excuse my delay in replying to you. I've been very busy since my return from China. Also please excuse my very brief replies to you from China - my email kept crashing. We thoroughly enjoyed our visit to China and were very impressed by your organisation of the trip. Everything, including all the taxi pick-ups, ran to schedule and the taxi driver in Beijing came to the platform as you said he would. We did give him a tip. He was also very communicative despite having only a few words in English - he had a phrase book, which he kept passing to us, with English & Mandarin phrases describing the sites in Beijing. He drove round Tiananmen Square slowly for us to take photos. The train journey was very good. The compartments are small but have everything you need (bunk beds, small table, one armchair, washroom with washbasin & wc). It was difficult to take photos because of the space but I attach three. We slept well. There was also coffee and cake provided for breakfast (10 Yuan per item). Overall, everything was very good and I would recommend 5 star china travel to anyone. I have two adverse comments (not of your organisation but of the tours). We had excellent guides for the Shanghai and Beijing tours. However, for the Xi'an tour, we were dropped outside the station with no help as to where to go or what to do. We had to guess where to enter the station and then it took us half an hour to find anything about our train - we couldn't find anyone who spoke English. Luckily, we eventually found where to go. The other comment is about the tours generally. They all involved going round factories/shops selling jade, silk, pearls or tea. The first time is fine but after several tours it gets very tiring, especially if you are basically forced to go. I realise this is a problem of the state. To end on an upbeat note, we enjoyed all the sites we visited and we found the Chinese people very friendly and helpful. We also enjoyed the food. We thought the Double Happiness Courtyard Hotel in Beijing was amazing and we would thoroughly recommend it. Thank you for all your help and managing to book the 2 berth cabin on the train. Please let me know if you want me to comment on anything else specific about our trip. Best wishes, xxxxxxx
Mary

posted by 5 Star Customer on 2011-11-29
I was worried about who to send my passport too to get my visa,5*China made everything very easy,their service was excellent.Quick, efficient and kept me informed all the way. Thankyou!
jan

posted by 5 Star Customer on 2011-11-26
Thank you superb service, hassle free,difficult task made very easy through your speedy service.
Josie

posted by 5 Star Customer on 2011-11-26
Thank you superb service, hassle free,difficult task made very easy through your speedy service.
josie

posted by 5 Star Customer on 2011-11-23
A cost effective & efficient service - cannot ask for more
CE

posted by 5 Star Customer on 2011-11-18
really good service. and very fast delivery for the return of my passport. Always always use 5 star china travel1 annabel
annie

posted by 5 Star Customer on 2011-11-15
Great service and speedy return of my passport. If I need to do this again I will definately use you guys 5 stars *****
billy

posted by 5 Star Customer on 2011-11-15
Great service and speedy return of my passport. If I need to do this again I will definately use you guys 5 stars *****

posted by 5 Star Customer on 2011-11-11
Thanks for another wonderful service. Great communication, fast and efficient. I always use 5 Star China Travel for my Visas!!!
Stuart

posted by 5 Star Customer on 2011-11-11
Thanks for another wonderful service. Great communication, fast and efficient. I always use 5 Star China Travel for my Visas!!!
Stuart

posted by 5 Star Customer on 2011-11-10
Very efficient service, I would certainly use you again, and recommend it to others, Terry

posted by 5 Star Customer on 2011-10-26
Hassle free, speedy & efficient service, highly recommended and would definitely use them again.
markustr

posted by 5 Star Customer on 2011-10-26
We have used the service on a couple of occasions and I can't recommend them enough- David especially is so easy to speak, gives good advice and they are all highly efficient. Definitely lives up to it's 5 Star name- thank you for such great customer service!
Nina and Gerard

posted by 5 Star Customer on 2011-10-20
Thank you very much. David is a great help all the way and the Chinese lady was very professional with her work. What more can I say.
Yip

posted by 5 Star Customer on 2011-10-19
Just to would like to say you would not beat the service from 5 Star China and David a great help with the form filling and the advice first rate
Richard a

posted by 5 Star Customer on 2011-10-17
Another hassle free visa application completed - thank you.
Gareth

posted by 5 Star Customer on 2011-10-11
The email updates were helpful...a hassle free service I would definitely use again.

posted by 5 Star Customer on 2011-10-09
Thanks for your fast and efficient service.

posted by 5 Star Customer on 2011-10-07
Received passports this morning. Excellent service. Thank you
patsy

posted by 5 Star Customer on 2011-10-01
Excellent service, visa arrived this morning just as your man said it would. I will not hesitate to recommend your company. Many thanks!
PJRose

posted by 5 Star Customer on 2011-09-29
Thank you for your fast and friendly services,every thing went as you promised.A real pleasure to have such excellent service. regards Roger in Cornwall
jolly roger

posted by 5 Star Customer on 2011-09-29
Thank you for your fast and friendly services,every thing went as you promised.A real pleasure to have such excellent service. regards Roger in Cornwall
jollyroger

posted by 5 Star Customer on 2011-09-27
Excellent visa service, back in 4 working days, can't fault it, notified of receipt of forms and then tracking details of return. Perfect and thanks
Mary in Devon

posted by 5 Star Customer on 2011-09-27
Excellent visa service, back in 4 working days, can't fault it, notified of receipt of forms and then tracking details of return. Perfect and thanks
mouse

posted by 5 Star Customer on 2011-09-23
Excellent service. Thank you.
5 Star

posted by 5 Star Customer on 2011-09-23
fantastic service,had the visa back within 4 days! will definitely use 5 star again. Thanks.
wilywonka 56

posted by 5 Star Customer on 2011-09-22
First rate service, thank you

posted by 5 Star Customer on 2011-09-19
An excellent service for my visa application. The time taken was exactly as claimed. I was notified about the progress of the visa & all queries were dealt with well. Thank you. Rita.

posted by 5 Star Customer on 2011-09-17
Superb service for our visa applications. All done in a week and much cheaper than the cruise line were charging. Also we were kept informed as to progress. Will certainly recommend. Thanks.

posted by 5 Star Customer on 2011-09-06
Wow what a fantastic holiday, I had a great time and enjoyed the whole holiday, I stayed at some wonderful hotels and met really interesting people.I will recommend your company to anyone who asked.Thanks again.
David

posted by 5 Star Customer on 2011-09-01
Very happy with the visa application service. Will use it again
Mr. Wong

posted by 5 Star Customer on 2011-08-26
The holiday was good. The itinery was arranged very well and ran to plan. The hotels were all clean and comfortable with the staff being helpful when needed. The tours were well run and the guides very knowledgable. In general, they spoke Enlish very well. My main gripe was all the visits to the various 'factories' (Pearl, Jade, Silk, Tea etc). I was only really interested in the sight-seeing and not purchasing the various products.
Mark

posted by 5 Star Customer on 2011-08-26
The holiday was good. The itinery was arranged very well and ran to plan. The hotels were all clean and comfortable with the staff being helpful when needed. The tours were well run and the guides very knowledgable. In general, they spoke Enlish very well. My main gripe was all the visits to the various \'factories\' (Pearl, Jade, Silk, Tea etc). I was only really interested in the sight-seeing and not purchasing the various products.
Mark

posted by 5 Star Customer on 2011-08-25
Superb service. 2nd time we've used them, and again no problems, fast turnaround and reasonable fees. Other agents want a fortune for the same service, would highly recommend 5 star to anyone. Thanx guys.
Weznwichy

posted by 5 Star Customer on 2011-08-19
Splendid service. Why go anywhere else to organise a China visa?
Michael

posted by 5 Star Customer on 2011-08-17
I have used 5 star China visa on 6 occasions and trust in me when i say " they are the best" will be back January. Thank you guys...
Tomytermite

posted by 5 Star Customer on 2011-08-16
Excellent service, returned within 1 week of being posted to you. No hesitation in recommending your service to others.
Rex

posted by 5 Star Customer on 2011-08-13
Great Communication - Excellent service - Visa was sorted out in less than a week - I will use you service in future and I will recommend you to any of my friends - Highly recommended. Mathema

posted by 5 Star Customer on 2011-08-09
was worried bout my passport being in post, but you emailed me as soon as you received it. then emailed me to say you'd returned it..all in less than a week...excellent profesional service..thank-you
san

posted by 5 Star Customer on 2011-08-09
was worried bout my passport being in post, but you emailed me as soon as you received it. then emailed me to say you\'d returned it..all in less than a week...excellent profesional service..thank-you
san

posted by 5 Star Customer on 2011-08-04

J Griff

posted by 5 Star Customer on 2011-08-04
First class service from a professional company, not the first time I have used this company and will not be the last. Thank you.
j griff

posted by 5 Star Customer on 2011-08-02
I'm British, living in Ireland, and despite the fact that I messed up and forgot the photo I still got everything done inside 2 weeks. Very pleased; will recommend.
Peter

posted by 5 Star Customer on 2011-07-30
I've used your service 4 times in the past 2 years for visas to China, I wouldn't use anyone else! Clear instructions, great communication and speed. Recomend !
Marc

posted by 5 Star Customer on 2011-07-28
I was pleased with getting an email so quickly. I got my passport back in a week. A very good personal service
jonny

posted by 5 Star Customer on 2011-07-26
Visa service was excellent, passports returned in 6 working days, brilliant. Will use this service again and have already recomended 5 star to collegues. Thankyou again. John R.
willie

posted by 5 Star Customer on 2011-07-26
Very good this is the first time I have used them and found them very helpfull would recomend to others.

posted by 5 Star Customer on 2011-07-25
Visa service was quick, easy and efficient. Communication excellent. Will use again and recommend wholeheartedly.
FlyingScotsman

posted by 5 Star Customer on 2011-07-21
Very good service ! Would definately use again ! Thanks!
Ying

posted by 5 Star Customer on 2011-07-21
Very good service ! Would definately use again ! Thanks!
Ying

posted by 5 Star Customer on 2011-07-11
The Trip to Tibet was amazing I had such a good time and the weather was perfect very sunny and no rain. The hole tripe went to plan, Joy was at the airport to meet me and put me on the right bus to the train station, A big thanks to Her And For Tibet, The Hotel was to a five star standard very nice And as for my guide She was brilliant , and a Big thanks goes out to Tina So the Hole Trip was a Five Star Standard A Big Thanks For All
Derek

posted by 5 Star Customer on 2011-07-09
Just got all of our passports back with the visas after receiving your email yesterday - second time we use your service. Always reliable and professional, saving us travelling from Cambridge to London, and queues at the Consulate. Many thanks and will come back! Helen Zhang
Helen

posted by 5 Star Customer on 2011-07-07
I have used your service many times and as always it's very fast and professional. I will continue to use you for the future as your service is excellent.Thank you so much !
Paul

posted by 5 Star Customer on 2011-07-05
Excellent Service. Very fast and kept us informed all the way. Visas arrived safely and very quickly. Would definately use again. Very professional. Thank you.
Jackie

posted by 5 Star Customer on 2011-06-30
Dear Mengli I am always happy with your service and this time has been better still, with even more regular updates on progress! I would only trust my important documents to your company and you always deliver... Regards to your amazing team.
Si

posted by 5 Star Customer on 2011-06-29
Dear Linda, Both the Beijing and the the Xi'an tours were fantastic. We are very pleased. Thank you very much for arranging everything for us.
Karin

posted by 5 Star Customer on 2011-06-29
Really helpful with great communiation at all times. A totally professional service and highly recommended. Thanks
Gaz

posted by 5 Star Customer on 2011-06-23
Dear Mengli, Thank you very much for your email. I wanted to pass on our thanks for your efficiency in processing all of our applications – you have all been really helpful – and I will be certainly using your service in the future. Please pass on our thanks to the rest of your team. Kind Regards Zara Liverpool Football Club
liverpool football club

posted by 5 Star Customer on 2011-06-23
You kept your promises and got the visa back within the deadline. I will definitely recommend you to friends and colleagues. Thanks
Len

posted by 5 Star Customer on 2011-06-21
Thanks for your email. I am having a fantastic time, I have just come back from visiting the pandas! That trip was excellent!
Robert

posted by 5 Star Customer on 2011-06-20
The Sunworld Hotel room was fine. Breakfast room not as good as previous year. Convenient location.
Barry

posted by 5 Star Customer on 2011-06-17
Excellent service,this is the eighth visa for me,all professionally handled with no fuss at all. Thank you.
Cliff

posted by 5 Star Customer on 2011-06-16
This was my first time using this company and i am very pleased with the result. Very speedy and their customer service is excellent. Superb stuff!
Ben

posted by 5 Star Customer on 2011-06-16
Excellent prompt service. Worth every penny. No London trip, no Embassy waiting etc., Thanks again brgds Nils
Nils

posted by 5 Star Customer on 2011-06-16
This is my third time of using the company and l am convienced that the service is really a 5 STAR. Thanks
BenKumi

posted by 5 Star Customer on 2011-06-16
This is my third time of using the company and l am convienced that the service is really a 5 STAR. Thanks
Kumi

posted by 5 Star Customer on 2011-06-13
Second time I have used your service twice on both occasions first class service. Thanks Mr Walker
scotty

posted by 5 Star Customer on 2011-06-13
very good
Seven

posted by 5 Star Customer on 2011-06-07
Prompt and efficient visa service. Thank you!! Definitely recommend you to friends & work colleauges.
Gina

posted by 5 Star Customer on 2011-06-06
Dear Joy, I want to thank you for a wonderful holidays and your great company - the itinerary was very good and I was very much impressed by the hospitality by you and your colleagues. Thanks.
Sanjiv

posted by 5 Star Customer on 2011-05-31
Excellent service, i will recomend you as well as use your services each time we have to go to China
Marga

posted by 5 Star Customer on 2011-05-26
Thank you for making the visa application process easy - I appreciate your help and am happy to recommend your service
Kimberly

posted by 5 Star Customer on 2011-05-25
Excellent service, would definitely use again and will recommend to friends.
Hazel

posted by 5 Star Customer on 2011-05-21
i am always impress with the Excellent friendly service they give you,i have use this company for many years and always recommend them to all our business contacts.Best regards Tony Williams

posted by 5 Star Customer on 2011-05-20
I am very impress with your service.Keep up the good work. Daniel

posted by 5 Star Customer on 2011-05-18
Very helpful and friendly team of staff with great knowledge of their trade. I definitely would recommend their services to anyone and everyone.
David Mak

posted by 5 Star Customer on 2011-05-11
Excellent service again - thank you.
Gareth

posted by 5 Star Customer on 2011-05-10
outstanding service, extremely fast and reliable,no need to check up on progress, thats done by 5 star automatically. highly recommend this company. sincerely R Farrar

posted by 5 Star Customer on 2011-05-06
This is the third time I have used the visa service and have been impressed everytime with the efficiency and professional service.
arj